30 Sources 1 Is the world economy recovering? 2 #WellActually, Americans Say Customer Service is Better Than Ever. 3 5 Trends In B2B Customer Experience Management. 4 B2B eCommerce Trends & Statistics . 5 The Top Five Trends That Will De昀椀ne Great Customer Service in 2021. 6 Aspect Software’s 2018 Consumer Experience Index Reveals “New Rules” for Customer Service Worth Paying For: Happy Agents. 7 Experience is everything. Get it right. 8 ‘Great Attrition’ or ‘Great Attraction’? The choice is yours. 9 Debunking Automation Myths In Customer Support. 10Experience is everything. 11 Supercharging customer service with AI. 12The Metrics of Contact Center Productivity. 13The Self Service Economy.