28 The digital parking solution with a 97% satisfaction rate Car parking is becoming an increasingly digital business, and Scheidt & Bachmann are leading the way. The company’s solutions include ticketless entry and exit, cameras that monitor parking space availability, and the use of QR codes, UHF tags, RFID, and payment cards. Scheidt & Bachmann’s customers include local councils, airports, facilities managers, and large enterprises—all of which expect parking systems to work 24/7. To ward o昀昀 competition and uphold its reputation for innovation, Scheidt & Bachmann wanted to implement a harmonized service management tool and fully integrated customer portal. Their goals? To better support customers, 昀椀x issues faster, and drive Access to operational e昀케ciency. 24/7 service portal Scheidt & Bachmann implemented ServiceNow Field Service Management and Customer Service Management within all of its global subsidiaries and 20 distribution partners. This created a single service management tool with a new customer portal Customers and 11K car parks that integrated more than 5,000 customers and nearly 11,000 car parks worldwide. 5K integrated globally The decision paid o昀昀. Now, data can be accessed in real time. Businesses can investigate every service call, look at wait times, and make sure engineers have the tools they need to 昀椀x issues. Best of all, 97% of customers report that they’re “satis昀椀ed” or “very satis昀椀ed” with the new service. Of customers ‘satis昀椀ed’ 97% or ‘very satis昀椀ed’