App Development

INTELLIGENT AUTOMATION PATH TO SUCCESS AND LOW CODE: POWERING THE MODERN ENTERPRISE

The modern enterprise is powered by a need for continuous reinvention, driven by economic factors, societal instability, and digital disruption. This means the race is on for IT leaders to explore new digital revenues, increase productivity, and adopt new technologies such as generative AI (GenAI). What’s more, the board is mandating that innovation must start fast and scale easily. Much like a Formula One team acts as an agile unit, a modern enterprise needs the same flexibility. Formula One teams change the mechanics of their vehicles to suit specific races, circuits, and conditions. Similarly, modern enterprises need to be able to quickly and easily introduce new technology, flip to new customer segments, or open new revenue streams. Enterprises must transform their unique business processes and rapidly reach top speed to meet changing market conditions, increase efficiency, and manage risk. How then, do IT leaders and their teams avoid drag to better support and integrate strategic change within the business? Intelligent automation and low code: Powering the modern enterprise | 2

1 Changing lanes: Why it’s time for the CIO to switch gears The role of technology leaders is changing—their relationship with other leaders and their strategic relevance to the rest of the business. Both must evolve to support the modern enterprise. Intelligent automation and low code: Powering the modern enterprise | 3

Organizations are increasingly feeling the pressure to innovate, The new remit of the CIO includes customize, and adapt their processes to shift business needs with agility. Despite this growing expectation, CIOs are still pressured to do more with less, especially when it comes to spend on new technologies, software, and vendors. Searching for growth by exploring new The search is on for new ways to not only drive innovation with digital revenues creativity and deliver efficient business operations, but also to Enhancing and optimizing the relationship consolidate and reduce overall tech spend. In response, app between efficiency and experiences delivery and automation is turning into a dynamic, lucrative business function that typically sits within the CIO’s area of Supporting continuous reinvention of responsibility. the business Intelligent automation and low code: Powering the modern enterprise | 4

of the product development life cycle will make use of By 2025 generative AI code generation, with developers acting as 80% validators and orchestrators of back-end and front-end components and integrations. Source: Gartner, Emerging Tech: Generative AI Code Assistants Are Becoming Essential to Developer Experience, Radu Miclaus, Arun Chandrasekaran, Ray Valdes, Mark Driver, Eric Goodness, May 11, 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Intelligent automation and low code: Powering the modern enterprise | 5

2 What’s slowing CIOs and technology innovation? IT leaders and their teams are expected to respond faster than ever to changing business needs, so what’s stopping them from delivering? First and foremost, decades of legacy architecture is weighing down many businesses, causing increased data risks, uncertainty of outcomes, siloed ways of thinking, and serious technical debt. Intelligent automation and low code: Powering the modern enterprise | 6

According to McKinsey, technical debt accounts for approximately 40% of IT balance 1 sheets. However, other research shows that by managing technical debt, the typical 2 development organization can increase its feature delivery efficiency by at least 25%. Underneath this ailing architecture lie myriad manual processes that prevent teams from enhancing and extending workflows with more sophisticated automation. This results in slow innovation, and the many attempts to automate manual workflows across legacy systems fail due to sluggish time to value and high costs. The main reason for this? There just aren’t enough skilled developers to keep pace with the increased demand for new apps and software. In many cases, this shortfall in understanding and managing change is creating added complexity. There’s also a clear need for more transparent and efficient ownership. This requires buy-in from The current landscape makes the CFO and board, particularly when trying to understand the details of technology investments. it difficult to deliver agility, efficiency, and the exceptional experiences that delight customers and employees. Intelligent automation and low code: Powering the modern enterprise | 7

cloud-native applications will be created globally by 2025 as businesses work toward building these sustainable digital value 750 engines, IDC projectsa MILLION Yet, developer shortage remains the biggest challenge for IT b professionals a IDC, IDC Updates Its Future of Digital Innovation Framework; Highlights Role of Technology Suppliers in Helping Businesses Build Value Engines for Sustainable Digital Innovation, October 12, 2022 b App Developer Magazine, Software developer shortage remains top challenge in 2023, May 22, 2023 Intelligent automation and low code: Powering the modern enterprise | 8

3 A winning formula: Power and speed, efficiency and agility App delivery and automation are critical for organizations that need to respond faster to their shifting business needs. By empowering developers to build low-code apps fast, CIOs and their teams can digitize and optimize manual or legacy processes and accelerate automation at scale. Intelligent automation and low code: Powering the modern enterprise | 9

GenAI is quickly becoming the great enabler when enhancing low-code apps—so employees can test, deliver, and launch apps into the market faster than ever. With capabilities that allow teams to quickly and easily generate code and workflows, GenAI is also helping democratize and elevate the role of IT. That’s because extending the pool of AI-supported developer talent allows not only developers but also nondevelopers—such as platform owners, business admins, and process analysts—to rapidly build low-code apps. And this, in turn, accelerates innovation across the organization. An optimized and automated approach to app development also helps organizations: • Increase the productivity and efficiency of the company’s most skilled developers • Synchronize data across enterprise systems by connecting any system, data, or document to the right workflow • Apply enterprise standards and governance to manage app quality and data security • Uncover new automation opportunities and track operational health with full visibility into the overall automation landscape Intelligent automation and low code: Powering the modern enterprise | 10

of IT decision-makers who have moved beyond a pilot believe GenAI is on track to 87% deliver meaningful results Source: Dell Technologies, Generative AI Pulse Survey, September 2023 Intelligent automation and low code: Powering the modern enterprise | 11

4 In the fast lane: Connecting people, processes, and systems Organizations and their technology leaders are determined to digitize operations, so they can provide rich experiences to customers and employees while reducing costs. This is driving the need for new technologies that can automate tasks and processes—and use AI to accelerate time to value and ROI. Intelligent automation and low code: Powering the modern enterprise | 12

Intelligent automation and low code help speed up innovation and elevate experiences by expanding developer capacity and productivity, digitizing processes, and unifying silos—all while providing vital governance and visibility. GenAI exponentially accelerates organizations’ ability to innovate. This agility and capacity to flex empowers teams to put intelligence to work across every Orchestrating human and corner of the organization—at speed and with machine intelligence scale—so you can cruise across the finish line. multiplies the number of opportunities to add value to the app development lifecycle, enabling developers to do things they’ve never done before. Intelligent automation and low code: Powering the modern enterprise | 13

For a deeper exploration of ServiceNow solutions, we recommend the following content: 3 paths to faster growth with low-code 3 ways to accelerate productivity & innovation in development the enterprise With the right low-code development solution, developers of Innovation is hindered at too many organizations due to all types can quickly build seamlessly integrated apps with less legacy processes, repetitive, manual tasks, siloed systems of complexity, cost, and risk. record, and islands of automation technology. Read Guide Read Guide Business Value of ServiceNow Hyperautomation The ServiceNow commitment to responsible AI and Low-Code and how we deliver responsible GenAI solutions Discover how low-code and hyperautomation solutions from GenAI has the potential to deliver huge benefits. However, it ServiceNow can help propel your business forward with rapid is also a source of concern. In this white paper, uncover how deployment and scalability while exploring success stories ServiceNow is committing to responsible AI and learn more from businesses like yours. about our GenAI solutions. Read Ebook Read White Paper Notes 1 McKinsey, Tripped up by tech debt, June 7, 2023 2 CodeScene, Business costs of technical debt About ServiceNow ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can 昀椀nd smarter, faster, better ways to make work 昀氀ow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit www.servicenow.com. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.