CODE OF ETHICS INTEGRITY TEAMWORK TRUST We Speak Up and Do Not Tolerate Retaliation No tolerance for retaliation: ServiceNow does not tolerate retaliation against anyone who How can you speak up? (i) raises a concern in good faith or escalates a report or Red Flag, • Contact your manager, Global People, or Legal, Ethics & Compliance (ii) participates in an internal investigation, or • Email [email protected] (iii) refuses to engage in conduct that violates applicable laws or Company policies. • Submit a concern online at www.servicenow. ethicspoint.com Retaliation against someone for engaging in these activities will result in • Call the Speak Up Line at (855) 869-7272 or the disciplinary action, up to and including termination of employment. number listed for your country at www.servicenow. If you are a person who has received a report of an actual or potential ethicspoint.com violation of Corporate Policies or a Red Flag, it is your responsibility to ensure that the Legal, Ethics & Compliance Team (legal_compliance@ • Contact a member of our executive team (“P4 servicenow.com) is made aware so that it may be investigated and member”) appropriately resolved. • Contact the ServiceNow Board of Directors by sending a letter to our Santa Clara, CA, Need to know more? headquarters labeled: “Attention: Board Audit • Whistleblower and Complaint Policy (the Speak Up Policy) (internal) Committee Chair” .To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.