On a mountaineering expedition, climbers wouldn’t waste time arguing over details, such as if it’s smart to carry a compass, at the expense of not noticing larger risks, such as a forthcoming storm or if someone is in danger of heat stroke. Missteps like these could completely derail the ascent. With a single platform for digital transformation in play, HR agents can focus on what matters by: • Using enterprise workflows to solve employee requests faster through automation and an intelligent workspace • Deflecting simple and high-volume inquiries through self-service • Providing a consistent and standardized selection of digital channels for employees to easily access self-service, including mobile, portal, kiosk, chat, and virtual agent • Using AI and chatbots to provide employees with real-time responses to routine inquiries and instant access to relevant knowledge and information across any digital channel Climb to new heights: How CHROs can lead the journey | 12