www.servicenow.com "I now get insights that were previously rooted in my limited understanding of a complex system. What I love about Cloud Observability is that it tells you what is actually happening in your system as opposed to what you think is happening. I cannot imagine doing my job without it. " Ariel Valentin Observability Engineer Outcomes In addition to improving mean time to resolution (MTTR) and visibility into the GitHub Load Balancer, the team also saw an increase in developer productivity from adopting OpenTelemetry semantic conventions. The SDK and best practices as a standard have saved countless hours of instrumentation when a back-end change is needed. “OpenTelemetry empowers us to build integrated and opinionated solutions for our engineers,” said Wolfgang Hennerbichler, Senior Engineering Manager. “Designing for observability can be at the forefront of our application engineer’s minds because we can make it so rewarding.” © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.