outlined above, as well as the formation of specific working groups. Ideally, membership should be cross-functional (including customer representatives, architects, and other technical experts). The second group is the ARB-Extended team, which is a resource pool of subject matter experts and technical resources that can be formed into specific working groups as needed. The ARB organization ensures that you consider a complete range of inputs, and it promotes cross-functional accountability. Table 3 outlines a recommended membership structure for an ARB for IT service management. ORGANIZATION ITSM ARB ROLE/REPRESENTATION VOTING SEAT Service management ITSM ARB chairperson Yes Service management Process architects Yes Enterprise architecture Enterprise architects Yes Application/development Application development Yes Customer success Voice of customer Yes Enterprise technology Enterprise technology Yes services Security operations Security operations Yes EXTENDED TEAM/TECHNICAL VOTING ADVISORY COMMITTEE SEAT Service management ITIL expert (provisionary No member) Service management IT4IT expert (provisionary No member) Table 3: Recommended membership structure for an ITSM ARB 18 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.