• Result in highly visible service experience improvements These capabilities should not overpromise, nor require significant dependencies. For example, effectively implementing service mapping requires strong discovery, event management, and configuration management capabilities, and you also need appropriate scoping and data modeling for your CMDB. Figure 3 shows how you can differentiate quick win capabilities: Figure 3: Framework to identify quick-wins llustrative—does not include all capabilities or products Using ServiceNow Incident Management and Request Management provides the most common high-visibility, low-dependency wins. They combine the elements of self-service and transparency into individual incidents and requests, which exposes service consumers to a modern, automated experience, improves speed of response, and reduces service delivery costs because they reduce manual steps and inefficiencies. However, it’s important that implementing incident and request management is kept simple: If the number of workflows that require assessment, consolidation, and streamlining is substantial, you may want to look elsewhere for a quick win. 11 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.