Decision rules to sequence deployment in initial implementation phase Once you’ve determined a phased deployment of capabilities and aligned it with your desired business outcomes, base your deployment sequencing within the initial implementation phase on a small set of decision rules: 1. Have we developed process or workflow maps to help guide implementation of the capability (such as incident management)? Prioritize the capabilities you have process or workflow maps for. Avoid prioritizing capabilities not supported by process mapping. See Stage 2 for more information. 2. Do we have the necessary data model(s) in place to support the capability? Many capabilities are dependent on the CMDB for effective implementation. Prioritize early CMDB development to resolve this dependency. See Stage 3 for more information. 3. How long will it take us to realize value from this capability? The value of some capabilities is more dependent on your ability to mature associated management activities and skills. Capabilities such as orchestration may have less initial impact on consumers than others, such as a service catalog. Prioritize capabilities with fewer dependencies and broader impact. See Steps 4 and 5 for more information. 13 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.