Stage 24Connect vision and strategy to implementation KEY INSIGHTS • Start your journey by defining your vision, drivers, desired outcomes, and measures of success. • Run a gap analysis between current and needed IT business capabilities. • Build a plan that includes your baseline, future-state requirements, and actions to reach your goals. Connect vision with value definition Start your Now Platform implementation by clearly defining its role and value as a strategic partner in driving digital transformation through workflow optimization, automation, and predictions. We recommend a visioning exercise with key IT and business stakeholders who can identify and articulate opportunities for business value. Ideally, the visioning exercise should articulate a clear view of your: • Vision 3 What’s the ideal future state for our customers and team? • Strategic drivers 3 What actions are necessary to achieve this vision? • Desired business outcomes 3 What business value will we realize? • Key measures of success 3 How will we know when we’ve realized our targeted value? Frame the answers on a single page to ensure focus and clear connective logic between your vision to your measures of success. See Figure 2 for an example. For additional guidance, refer to our Success Checklist: State your transformation vision and outcomes. 7 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.