monitoring shows that someone implemented a change without a backout plan. As a result, the system automatically created an issue for the SAP Financial Tech Tip: Accounting service owner. As a starting point for The service owner decides to delegate the issue using the Assignment group field populating your CMDB, so a teammate can investigate why this happened. For instance, is there a history define a minimum with this type of issue, and Is there a training opportunity? desired state. For After a discussion with the manager of the team responsible for the violation, it turns example, a common out the history of the issue goes back just a few weeks. New team members criterion is