REAL-WORLD RESULTS ServiceNow customers managing IT services and operations in concert achieve tangible outcomes. 75% TIP 1 reduction in resolution times Tear down silos with unified 30% fewer agent ticket assignments thanks to intuitive, technology service operations employee self-service Digital transformation goals for most companies’ IT services and operations teams look something like this: 16% • Keeping employees engaged and productive of incidents deflected due to automated resolution • Streamlining processes to drive efficiency and innovation of common issues • Digitizing and automating work to create cost savings • Making sure customer-facing digital services are up and 12% running 24/7 Unfortunately, these goals remain wishful thinking for far too of agent time saved by predictive intelligence many organizations due to siloed IT systems that cause disparate incident routing data, processes, and people—in a word, chaos. The constant firefighting to deliver technology services pushes your staffing and operational costs even higher. Source: ServiceNow, 5 remedies for the top IT pains, 2022 But when you ditch the old, siloed way of working and bring together IT services and IT operations on a single platform for service operations, everyone can see the same information in the same place. With shared workflows, your team fixes outages faster and can focus on delivering the responsive, always-on service experiences customers and employees crave. 4 tips every innovative company needs to succeed in digital transformation How to keep pressing forward—even in tough times | 3