BIGGEST DAY-TO-DAY CHALLENGES IN MANAGING IT OPERATIONS 47% Unexpected service issues/outages 46% TIP 4 Infrastructure changes impacting configuration items Accelerate cloud adoption of services 28% with AIOps Even if times are uncertain for your business, your customers Event noise/too many alerts/false positives and employees still expect your enterprise IT sphere to be as responsive, available, and easy to use as their mobile phones. But with today’s mix of virtual servers, containers, cloud-native Source: Survey of ITOM professionals commissioned by ServiceNow applications, and multicloud storage, your IT teams are kept in a reactive mode due to the sheer number of alerts and unforeseen issues. Slow, decentralized IT systems make things just that much more chaotic—outages become bigger, more expensive, and harder to resolve. There’s a way to eliminate the chaos and deliver uninterrupted By 2028, the adoption of AI digital services at speed. Predictive AIOps applies machine will culminate in more than learning techniques to IT operations functions and cloud observability results, then correlates current and historical data. 50% of cloud compute resources By developing a definition of what is normal for each application, it can then anticipate unknown issues and find slow-forming devoted to AI workload, up anomalies—fixing them before users are impacted. from less than 10% in 2023.” Running AIOps on a single cloud platform provides visibility across your hybrid IT estate. You’ll save time and money —Gartner, 2023 through intelligent automation, better collaboration, and faster remediation. Source: Gartner, “The Future of Cloud in 2028: From Technology to Business Necessity,” presented by Dennis Smith at the Gartner IT Symposium/Xpo™ 2023 in Orlando, Florida, October 16–19, 2023 4 tips every innovative company needs to succeed in digital transformation How to keep pressing forward—even in tough times | 6