Operational Resilience Management

DORA: building resilience into financial services with ServiceNow Benefits One platform, architecture, The European Union (EU) has adopted the Digital Operational Resiliency Act and data model for DORA (DORA) to strengthen the operational resilience and cybersecurity of financial The Now Platform unifies entities and safeguard the stability, integrity, and collective resilience of its systems, processes, data, and financial system. Going into effect on January 17th, 2025, DORA highlights the teams on a single digital source need for financial institutions to withstand, respond to, prevent and recover from of truth for DORA, enabling all types of disruptions and threats. The regulation requirements and pillars cover: governance frameworks. This allows real-time visibility and • Information and Communication Technology (ICT) risk management control on all pillars and enables • Identification, collection, and reporting of major ICT-related incidents users across departments to • ICT third-party risk management and monitoring for (critical) third parties work in sync on consistent and • Digital operational resilience testing complete data, leveraging flexible reporting, alerting, and • Information and intelligence sharing audit capabilities. ServiceNow: a resilience platform that covers all defined pillars Seamlessly integrate ServiceNow can help you efficiently support end-to-end the five pillars of DORA, with the data you need address each requirement of the regulation, and establish solid governance Use 200+ connectors (spokes) ona centralized source of truth for your organization’s digital resilience. for easy and fast integrations with your third parties and The Now Platform includes a complete and robust set of out-of-the-box solutions systems of record. including Integrated Risk Management (IRM), Business Continuity Management The power of our CMDB (BCM), Third-party Risk Management (TPRM), IT Service Management (ITSM), IT To enhance visibility, improve Asset Management (ITAM), Vulnerability Management (VR), and Security operations and support faster Incident Response (SIR). These pre-built workflows use consistent data from your data-driven decision-making, systems of record and incorporate AI to improve decisions and accuracy. all your organization's assets ServiceNow drives Digital Operational Resilience Management (with our DORA and their dependencies are accelerator) and brings critical capabilities to help you quickly adhere to the auto-mapped to the regulatory requirements including an extended Configuration Management Configuration Management Database (CMDB). This single Database (CMDB), enhanced reporting, and a third-party register of information source of truth improves to maintain continuous compliance with the regulation. everyone's awareness of risks, Our flexible approach provides advanced integrations, low-code developer potential impact, and tools, and reporting capabilities to help you efficiently reach your goals and vulnerabilities across systems, cover your resilience gaps within and across the DORA pillars. facilities, third parties/suppliers, and their dependencies. Ready to learn more? www.servicenow.com/ contact-us. All five DORA pillars and requirements addressed end-to-end in one organic platform, architecture, and data model with ServiceNow.