Automation Center Provides a central repository on the ServiceNow Platform to manage automations, oversee performance and key performance indicators (KPIs) of existing automations and jobs across multiple vendors in one dashboard, and offers guidance on new automation candidates. Basic Case Management In support of HR Service Delivery, provides capability to log general inquiries between an employee and the HR service center. Business Continuity Management Provides the capabilities within Business Continuity Planning, Business Impact Analysis, and Crisis Management. Business Continuity Planning Provides the capability to use standardized templates and workflows to enable process, facility, and asset owners to develop continuity and recovery plans. Business Impact Analysis Provides the capability to analyze business processes and critical dependencies. Case and Knowledge Management In support of HR Service Delivery, provides capabilities to document and manage interactions between employees and HR. Also allows for the fulfillment of (Formerly: HR Service Management) advanced case requests across various HR centers of excellence, supported by an HR Knowledge Base. Change Management Allows repeatable methods and procedures to be used for introducing change into the IT infrastructure by providing capabilities for creating, assessing, approving, and executing changes. Client Software Distribution Allows administrators to automate the distribution of software from the Service Catalog and manage software revocation. Integration with Microsoft System Center Configuration Manager (SCCM) is provided and the extension framework enables additional third- party integrations, providing a single pane of glass for software distribution and license revocations on Windows and Apple devices. Customer is required to separately purchase any third-party integrated services. 4 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.