ServiceNow Platform Capabilities AI Search Provides the capabilities to extend and automate search functionality within Service Portal, Now Mobile, and Virtual Agent. Assessments Evaluates, scores, and ranks records from any table in the subscription service. Uses assessments to send custom questionnaires to selected users or writes scripts that query the database directly. Automated Test Create and run automated tests during upgrades, application Framework development, or instance configuration. Business Service Maps Graphically displays the configuration items related to a business service and indicates the status of those configuration items. Chat Provides real-time communication capability via instant messaging between users in a ServiceNow instance. Coaching Loops Provides the capability to monitor and provide feedback on a specific behavior of an individual or group. Configuration Provides capabilities to identify, record, audit, and report on IT Management configuration items and their relationships. Database (CMDB) Connect Provides the capability to connect people, processes, and information into a unique and centralized collaboration workspace to cut down on resolution times. Features include Chat, document delivery, active lists to see who is working, and the ability to interact directly from the activity stream. Content Management Provides the capability to create custom interfaces. System Delegated Enables instance administrator to deploy and manage developer Developme resources per application, providing them the ability to provide non- nt administrator development rights and limit the access rights to specific resources used by an application. Flow Designer Provides capabilities within a design environment to automate approvals, tasks, notifications, and record operations without requiring code. 21 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.