Product Overview

Effective August 4, 2022 PRODUCT OVERVIEW ServiceNow Applications Activity Designer Provides capabilities to construct reusable Workflow activities based on an organization's business needs. Activity Packs A collection of related orchestration activities in a scoped application that allow Orchestration Core to connect to, and automate work with, external systems from Workflow. Customers have the ability to create their own Activity Packs with the Activity Designer. Advanced Audit Management Provides the capability to automate the complete audit lifecycle, including risk-based scoping using auditable units, resource and cost planning, milestone tracking, observation creation, identification of reportable issues, and a detailed evidence collection workflow. Advanced Dispatching Provides the capability to manage complex scheduling and dispatch processes. Advanced Risk Management Provides capabilities to manage, mitigate and report on operational risk. Provides a centralized process for risk managers to assess, roll-up, and report on risks at various levels of their organization and receive and process risk events that may impact an organization’s risk posture. Agile Development Provides capabilities to manage the software development process including story definition, backlog management, sprint planning, test planning, enhancement requests, defect prioritization and definition of release content. App Engine Provides the capability to create custom tables or develop new applications utilizing the Now Platform (Formerly: Now Platform App Engine; contextual development environment, App Engine App Engine; NowPlatform – Custom Studio, platform features and shared system data. Applications; Platform Runtime; CreateNow) 2 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.