Enterprise Asset Management Provides the capabilities to manage the lifecycle of asset operations and workflow processes for improved visibility and planning. Enterprise Onboarding and Transitions In support of HR Service Delivery, provides a mechanism for HR to configure complex employee processes that span departments, such as onboarding, offboarding, transfers, and other employee lifecycle events. Engagement Messenger Provides the capability to extend self-service experience to third-party portals. Environmental, Social, and Provides the capabilities to collect, aggregate, calculate, Governance Management organize, document, and create disclosures for Environmental, Social, and Governance (ESG) metrics, part of corporate ESG management goals, and targets as and reporting programs. ESG Framework Content Accelerators Provides the capabilities to facilitate reporting to Environmental, Social, and Governance (ESG) frameworks and ESG rating questionnaires by importing ESG citations and indicators comprising the frameworks and questionnaires, and by mapping metric definitions to those citations and indicators. Event Management Provides capabilities to aggregate events from monitoring tools used by Customer in its infrastructure, de- duplicates and correlates inputs from such events to CMDB and provides the ability to filter and prioritize events to create incidents for remediation. Field Service Management Provides capabilities to create work orders and tasks for the repair and service of equipment; schedule and assign work to technicians; manage parts requirements; and inventory, manage, and complete work orders. Finance Close Automation Provides a centralized workspace for posting journal entries and capabilities to manage the finance close process by automating and managing timelines for close tasks and performing end-to-end procedures with built-in policy and compliance. Financial Charging Provides the capability to automate show-back and bill-back processes with Workflow and statement item types, helping to increase corporate financial visibility. (Formerly: Financial Reporting) Financial Modeling Provides the capability to perform modeling of financials for data contained within the ServiceNow 9 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.