Generative AI Generative AI has the potential accelerate productivity, increase productivity, and transform experiences by leaps and bounds, with an ever-increasing number of applications across enterprise workflows. Building on the Now Platform's already extensive AI technologies, ServiceNow offers Now Assist, generative AI experiences that allow all users – from admins to agents and developers to end users – users to work smarter and faster. With use cases designed specifically for and embedded directly in ServiceNow workflows, users can unlock limitless possibilities to improve productivity and efficiency. • Case summarizationreduces manual work for agents with overviews and insights to help them start workfast. • Conversational exchangesdeflect cases,empower people, and deliver engaging experiences with natural human language. • Content creationautomatically generatesnew content including intelligentsearch results and work notes. • Codegenerationboosts developer productivity with intelligent recommendations for code. Case summarization , powered by Now Assist © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 23