Service Catalog With Service Catalog, you empower employees and customers with intuitive self-service from their desktop or any mobile device. Service Catalog allows users to request products and services through a user-friendly interface and connects directly into your backend fulfillment processes. It gives users a one-stop shop for everything they need and allows you to increase operational efficiency by capturing comprehensive request information and automatically routing requests to the right team. And it’s not limited to IT services—it can be used to request any type of product or service. Service Catalog gives you the flexibility to structure service offerings to meet the unique needs of your business. You can easily create service categories and subcategories—for example, IT, HR, and Facilities categories— making it easy for your users to quickly find the service items they need. And you can also automate service fulfillment using ServiceNow’s built-in workflows and third-party system integration capabilities, whether that’s performing a simple password reset or approving and ordering new equipment. Service Catalog also seamlessly leverages native platform analytics and reporting to give service owners real-time insight into request volumes and fulfillment times, so they can right-size fulfillment teams, pinpoint bottlenecks, and identify candidates for automation. Service Catalog gives people access to any business service they need through a single, easy-to-use portal. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 7