Trending challenges The imperative to innovate without inconvenience A volatile business landscape means enterprises are endlessly striving to stay ahead of the curve and the competition. But to meet their strategic goals, they need best- in-class services, infrastructure, and must at the same time continually innovate cutting-edge solutions without incurring downtime or instigating service disruption. Organizations are more dependent on the availability and e昀케ciency of their IT infrastructure than ever. A seemingly inconsequential issue can balloon into a major IO problem, impacting multiple facets of the business by diminishing revenue, edging toward compliance failure, and detracting from CX while risking the tarnishing of the brand reputation. he C For t There are too many “band-aid solutions,” where platforms, systems, and programs are cobbled together just to get the job done...even when these disparate elements don’t naturally tessellate. The CCO The VP of customer service The LOB GM The COO The CIO