CODE OF ETHICS A letter from our Chief Ethics and Compliance O昀케cer ServiceNow is a value driven organization and is committed to fostering an Everyone in the ServiceNow community - from our ethical culture. This helps uplift our brand, increase stakeholder trust, and employees to our Board of Directors are expected to live attract and retain our customers and the best employees. Whether it is by our purpose and values and act with integrity and honesty. winning the right way, or upholding ServiceNow’s core values every day, we all Therefore, when you suspect or witness an ethical issue play a part in delivering world-class service to our customers in an ethical and or potential violation of our Code of Ethics, it is your duty forthright manner. to speak up. When you report a concern, you help make our company stronger by helping us identify areas of opportunity which bene昀椀t all of us. Integrity isn’t a choice —it’s a core value that You are protected from retaliation for reporting your is represented in every concerns and can report your concern anonymously. To thread of our company’s learn more about the multiple ways you can report ethical identity. concerns and the policies in place to protect you from retaliation, please review the Whistleblower and Complaint (Speak Up) policy. Thank you for all you do to make ServiceNow a world-class company, both in what we do and how we do it. We all win when we win the right way. John Castelly Chief Ethics and Compliance O昀케cer To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.