CODE OF ETHICS INTEGRITY TEAMWORK TRUST We maintain accurate books and records Q: My team held an o昀昀-site dinner where some team members could not attend. If all team members had attended, the dinner would have ended up being on budget. Without them, the total amount exceeded the total allowed expense. When submitting the expense report, can I include all team members on the expense so it will be approved under the Travel and Expense Policy? A: No. Our books and records form the basis on which we make important strategic decisions. They help us ful昀椀ll our commitments and hold us accountable to those who rely on our 昀椀nancial information. You have a responsibility to make sure all records you create (such as time sheets, expense reports, and other corporate information) are prepared as accurately as possible. You should never make Need to know more? a false or misleading entry in any of ServiceNow’s records, • Record Retention Policy (Internal) whether 昀椀nancial or non-昀椀nancial. • Global Disbursement Policy (Internal) To access additional scenarios and resources, visit our • Internal Audit Policy (Internal) Ethics Employee Resources Site. .To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.