CODE OF ETHICS INTEGRITY TEAMWORK TRUST We compete for business fairly As market leaders, we want to be known for always leading Customer success as a the right way–with products, services, and solutions that leading digital transformation deliver value to our customers—not through unethical company can’t exist without practices. When we compete, we do it fairly, in ways that trust and fair competition. build trust with our customers and each other. We compete in compliance with our policies and procedures. We comply Kevin Haverty with the antitrust and competition laws of all countries in Vice Chairman which we do business. Global Public Sector Our Code for competing fairly: • We do not enter into formal or informal agreements to limit competition, including agreements to 昀椀x prices, allocate customers or geographic territories, or reduce the quality of our products. • We do not discuss prices, discounts, incentives, • We do not discuss our bidding plans with our competitors, or otherwise demographic divisions, customers, research, and compromise competitive bidding processes, or assist others in doing so. development plans, strategic initiatives, or other non- • We do not set or discuss the price that our sales partners o昀昀er to customers. public competitively sensitive information with our • We do not use any illegal or unethical means to seek or acquire information competitors. about other companies, competitors, or customers. .To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.