CODE OF ETHICS INTEGRITY TEAMWORK TRUST We compete for business fairly Q: I’m an account executive at ServiceNow and we are in the process of submitting a bid for two companies- “Company 1’ and Company 2”. An account executive from ABC Software reached out promising not to compete for the business of Company 1 if we respect their existing relationship with Customer 2 and do not compete for their business. Should I agree to this proposal? A: You must not agree to this proposal. We do not enter into formal or informal agreements to limit competition, including agreements to allocate customers – it is unethical and likely illegal to do so. You should communicate clearly to ABC Software that ServiceNow does not agree to ABC Software’s proposal. Instead, we will compete and win the right way. Need to know more? • U.S. Public Sector Code of Ethics Addendum To access additional scenarios and resources, visit our Ethics Employee Resources Site. • U.S. Public Sector Gifts and Gratuities Policy .To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.