CODE OF ETHICS INTEGRITY TEAMWORK TRUST We lead by example Everyone at ServiceNow is responsible for upholding the culture and values that are outlined in our Code. When each of us accepts that responsibility and commits to leading by example, our team is as strong as it can be. With that in mind, you should pay attention to how decisions are made, wins are celebrated, losses are handled, consensus is reached, and debate is fostered. Our success largely depends on all of us embracing that accountability and leading by example in every action. Our Code for leading by example: • Listen to your team, take their concerns seriously, and escalate concerns when you feel you need additional support. Need to know more? • Talk with teams about acting with integrity and doing the right thing. Make it known that at • Ethical Leadership: Managers Toolkit ServiceNow, we all must align to our policies and all applicable laws. (Internal) • Emphasize that while reaching our goals and executing on our priorities matter, how we • People Leaders Resources Site (Internal) achieve them is equally important. • Ethics Employee Resources Center (Internal) • Listen. Good leadership allows for two-way dialogue. Ask questions and check in regularly, • ServiceNow People Pact (Internal) particularly about the challenges your team is facing. .To report concerns or seek guidance about any of the issues raised here, contact the Ethics Hotline online at www.servicenow.ethicspoint.com or call +1 (855) 869-7272 or the number listed for your country as listed on the Ethics Hotline.