USE CASE GUIDE As a vendor works with a company, questions and issues will arise. Ara isn’t the only vendor manager, but she and her team have higher priority work. Instead, they rely on Customer Service Management’s self-service capabilities to provide a 昀椀rst line of assistance. From the portal, vendors can search the knowledge base for company policies. Virtual Agent can provide information like internal contact information. Payment requests can be automated using the Service Catalog. The Customer Service Portal makes it easy for vendors to 昀椀nd answers or get assistance. In some cases, the vendor may need to reach out to ask a question or resolve an issue. From the same portal, they can create a case. Work昀氀ow assigns the case to Ara or other individuals responsible for that particular vendor or all vendors. With Customer Service Management, managing vendors has never been easier. Visit www.servicenow.com/csm to learn more. © 2020 ServiceNow, Inc. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. SN-UseCaseGuide-CustomerServiceManagement-Q2041720 servicenow.com 12