USE CASE GUIDE Managing the vendor lifecycle Simplify vendor onboarding Take advantage of automation to start working with new vendors Ara is a vendor manager. Although her work can be time-intensive and repetitive, faster. from onboarding new vendors through the point of either contract renewal or termination, she has the added challenge of doing all of her work from home. Customer Service Management and other capabilities of the Now Platform can Identify vendor risk help simplify Ara’s work, reduce process times, and even empower the vendors to Improve communication and help themselves. collaboration while automating manual processes to save time Ara’s first challenge is onboarding. Bringing a new vendor into the fold means and money and to better manage exchanging information and forms: contracts to review, revisions to deliberate, the risk posed by new vendors. agreements to sign, price lists to validate, and more. Rather than work over email (or in person with paper!), Ara uses the service portal to simplify and automate this Address common requests with process. Vendors log in and create a profile for their company that includes all their self-service employees authorized to access the portal–and the vendor can manage that access themselves. Document processes with Knowledge Management Once onboarding has been completed, the vendor should be assigned a risk tier articles, use Virtual Agent to and complete a formal risk assessment. Strategic vendors typically have access to answer common questions, and sensitive systems and data, increasing exposure to risk and compliance issues. The automate processes with the risk assessments that used to take Ara two months can now be done in two weeks, Service Catalog. ® thanks to ServiceNow Vendor Risk Management. It provides a consistent assessment and remediation process and automates assessment procedures Route requests with ease including generating a risk score for each vendor, so Ara can focus on the highest- Assign cases to the appropriate risk vendors first. The vendor portal consolidates all communication giving Ara an vendor manager and use easy way to collaborate with the vendor and address issues quickly, while work昀氀ows to route tasks across eliminating email and creating an audit trail for future reference. With Vendor Risk the organization. Management, Ara can drive transparency, accountability, and effectively monitor vendor-related risks on an on-going basis. Vendors can track and complete risk assessments in the Vendor Assessment Portal. 11