Provide a seamless field service experience to customers Whether providing service to businesses, residential customers, or both, delivering on a seamless customer experience that also reduces costs is complex. Customers have diverse needs and varying service environments. Navigating that complexity when you have disconnected systems and processes translates to fractured experiences for your customers. ServiceNow provides you with the tools for effective communication with your customers and the ability to manage the end-to-end service delivery process using a single system of action to help make service seamless. With clear communication channels and timely updates, you build trust with customers and enhance their overall satisfaction. Identify ongoing training and development opportunities for your field service teams to equip them with the necessary skills for delivering exceptional customer service. With ServiceNow: Offer customers the opportunity to collaborate with an AI-powered Virtual Agent to shorten resolution time and deflect calls. Address customer needs on the first visit by ensuring field service technicians have all the job details, customer With ServiceNow, information, skills required and parts needed using the more people are power of the platform. able to see Keep customers informed with real-timeupdates on activity as it technician arrival status and map location with Last Mile happens versus Communication. waiting till the next day. Now we Give customers ways to self serve, find solutions quickly, have live views of and book appointments using Service portals. activity that we really haven’t had Speed up resolutions for customers by facilitating before. collaboration across your organization with automated —VP of global delivery at workflows that complete multiple tasks in parallel. a service provider interviewed in the Forrester TEI of ServiceNow FSM 5