Break down silos and workflow processes to reduce costs and deliver seamless experiences Silos build barriers. Multiple systems and disparate data slow things down, creating complexities that result in inconsistent and slower resolution times, when work needs to be simplified. Manual and disconnected processes create a heavy administrative lift for technicians and dispatchers, and unnecessary effort. With one platform, one architecture, and one data model, ServiceNow tears down the walls between silos, joins up disconnected systems, and breathes life into inefficient processes to increase productivity and reduce cost. The Now Platform seamlessly connects your people, processes, and data on a single system of action to address customer needs efficiently, transparently, and proactively. Teams can collaborate, processes are optimized, and everyone can get the visibility they need to stay informed. With ServiceNow: Identify breakdowns and bottlenecks in existing processes to surface tangible ways to improve organizational efficiency with Process Mining. Reduce truck rolls, shorten time to resolution, and provide proactive service by having field service on a single 399% platform with customer service. Create, manage, and track project workflows seamlessly Return on on the Now Platform to ensure service work is completed in investment (ROI) order, on time and on budget. by deploying ServiceNow Field Consolidate your IT and field service operations on a single Service platform to automatically generate work orders from 1 Management. incidents when technician support is needed. Ramp up new hires quickly with a streamlined set of tasks during the onboarding process—and seamless provision of access to required systems, necessary IT equipment, and mobile devices. 1 TM 5 Source: Forrester Consulting Study commissioned by ServiceNow , The Total Economic Impact (TEI) of ServiceNow Field Service Management (FSM); results are for a composite organization representative of interviewed customers, October 2023