Streamline resource management and empower technicians to do their most high value work Experienced technicians are leaving the workforce. Recruiting new talent and ramping up resources is difficult. Great people want to be productive, challenged, and empowered. They don’t want to get bogged down in paperwork. These inefficiencies prevent your field service team from doing what they want to do most—resolve customer needs. ServiceNow FSM enables your team to allocate their efforts towards high- value tasks instead of being hindered by inefficiencies. By automating processes, field service organizations can reduce manual, repetitive tasks so that everyone can focus on the work they excel at. And ServiceNow FSM simplifies scaling the business to third-party contractors. Digitizing and automating processes helps drive consistency across both your internal team and third-parties. With ServiceNow: Scale operations with third-party contractors leveraging Contractor Management or create your own Contractor Marketplace. Boost efficiency using Mobile Playbooks that provide step- by-step guidance for service completion and reduce Once they moved unnecessary clicks and scrolling. to the system, every field worker Make it easy to source parts by automating the process of got about an hour finding and ordering needed parts from the mobile back and application. improved their Surface AI-recommended knowledge articles based on utilization current task activities to help field service teams resolve because they issues quickly and efficiently. were able to spend more time Spend less time typing when doing mobile debrief with AI- on repairs and generated work order summarization. less time on prep. —An associate CIO in higher education interviewed in the Forrester TEI of ServiceNow FSM 5