How to develop leadership of your business transformation upfront 1. Engage executive sponsors to drive change and remove roadblocks. Clearly define executive sponsor responsibilities and develop an action plan to help your executive sponsors remove roadblocks and drive change. 2. Find, manage, and coordinate capable, certified partners with a partner strategy that defines, upfront, what you need from an implementation partner. 3. Build a dedicated, dynamic governance process, policies, and team with clearly defined roles and responsibilities. Look beyond technical governance, establishing decision-making authorities for strategy governance and defining strategy governance activities. 4. Reimagine how you want work processes to flow and identify process improvement opportunities based on the desired outcomes of your ServiceNow implementation. 5. Define and map out your business services4a means of delivering value to consumers4with an owner for each business service. Begin with a handful of pilot business services. 6. Manage platform demand with a demand intake model to create visibility and a plan to take control by enhancing, prioritizing, and approving demands. Get your ServiceNow technology foundations right Put a solid technical foundation in place for your ServiceNow implementation. How to build your ServiceNow technology foundations upfront 1. Manage to out of the box with strong, ongoing, stakeholder education on ServiceNow capabilities and functionality. 2. Discover and map your service assets, focusing on the most important business outcomes first. 3. Plan your architecture, instances, integrations, and data flows with a clear view into your transformation objectives for the Now Platform and how these should shape key architecture decisions. 4. Prepare for upgrades at least once a year with a comprehensive plan that accounts for resource requirements, potential upgrade issues, and in-depth test plans. 5 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.