Now on Now: Now Mobile App • Develop. By using out-of-the-box screens and applets wherever possible across apps, we initiate a simple user experience that mimics consumer apps. We develop and configure apps using native standard patterns, such as the swipe gesture. By developing the native experiences using templates, we minimize the amount of design work involved. • Deploy. We created a standard process for deploying apps and communicating the new capabilities, including developing a What’s New app that details the new features. We envision a rich, omni-channel • Measure. Using ServiceNow Mobile Platform employee experience that combines use Analytics dashboards, we begin to track of a chatbot, portal, and mobile to increase engagement, reduce friction, adoption and usage. Our KPIs include and drive self-service. average weekly unique users, average time spent, daily use of applets, and daily use of apps, among others. We analyze the data to measure and help drive adoption and prioritize future feature and app development. By introducing a mobile app at the enterprise level, we make it easy for employees to get work done where and when they want to. Because it’s integrated with the Now Platform, it makes it easier for employees to complete tasks from multiple functions and systems in just one place. Benefits Although we’ve only been using the Now Mobile App since Spring 2019, we have already seen numerous benefits. For the first time, employees can find answers, make requests, and get help across departments, all from a single, native, mobile app. This includes accessing data from multiple systems of record, whether HR for benefits, employee contact information in Workday, travel expenses in Concur, and computer equipment in IT. Another major benefit has been its user-friendly interface and out-of-the-box templates that make mobile app design and development fast and easy. We can configure lists, forms, and 6 © 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.