Now on Now: Now Mobile App phases within the traditional platform UI and embed media, such as videos. App questions help guide decisions on app design and functionality. By delivering a personalized, contextual experience, employees now have the freedom to work where and when they need to. The simple, easy-to-use, and intuitive interface makes daily tasks faster and easier, improving productivity and efficiency. Adding mobile to our employee experience is also a vital component of our digital transformation journey. Now Mobile app by the numbers When Now Mobile app was first released, adoption was slow but steady. The metrics below our most recent results: • 26,000 hours saved annually for both employees and IT support reps • 72,000 approvals annually • 5X reduction in the time to report an issue • 88% employee satisfaction with tools and technology (as rated in our annual employee survey) • 28 countries with employees using the app ServiceNow ServiceNow is changing the way people work. By digitizing and automating work, we are creating a modern service experience for everyone in the enterprise. Our customers have demonstrated that service management isn’t just for IT — it is a discipline for every service domain. It’s possible now. Now on Now is about how we use our own ServiceNow solutions to work faster, smarter, and better. With Now on Now, we’re achieving true end-to-end digital transformation. To learn more, go to: http://www.servicenow.com/nowonnow. 7 © 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.