The Agreement will be governed by the laws of England and Wales, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in any court of competent jurisdiction in London, United Kingdom. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. AUSTRALIA If Customer is executing its Order Form with ServiceNow Australia Pty Ltd, the following changes apply: The following language shall be added as a new Section 5.4 of the General Terms and Conditions: COMPLIANCE WITH CONSUMER LAWS. To the extent, if any, that the terms and conditions of the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other statutory Law prevent ServiceNow from excluding certain liability as set forth in the Agreement, ServiceNow’s liability will be limited to the extent permitted by such Laws. No provision of this Agreement may be construed to derogate from any requirement to provide a refund under the Australian Consumer Law. The following language shall replace section 10.8 (Law) of the General Terms and Conditions: The Agreement will be governed by the laws of New South Wales, Australia, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in any court of competent jurisdiction in New South Wales, Australia. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. JAPAN If Customer is executing its Order Form with ServiceNow Japan G.K., the following language shall replace Section 10.8 (Law) of the General Terms and Conditions: The Agreement will be governed by the laws of Japan, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in any court of competent jurisdiction in Tokyo, Japan. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. If Customer is executing its Order Form with ServiceNow Pte. Ltd. (Singapore), the following language shall replace Section 10.8 (Law) of the General Terms and Conditions: The Agreement will be governed by the laws of Singapore, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in any court of competent jurisdiction in Singapore, Singapore. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. Page 7 of 8 (Version: 12JUN2024) © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.