10.4. NOTICE. All notices will be in writing and deemed given to the addresses set forth in the applicable Order Form, except that email will not be sufficient for notices regarding any legal claim or alleged breach. Addresses may be subsequently updated in writing in accordance with this Agreement. 10.5. FORCE MAJEURE. Except for Customer’s payment obligations, neither party will be liable to the other if performance is prohibited or delayed by acts or events outside of the other party’s reasonable control. 10.6. WAIVER; AMENDMENT. Failure by a party to enforce any part of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. If any term of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, it will be enforced to the maximum extent permissible, and it will be deemed amended or replaced with a term matching the intent of the original language as closely as possible. 10.7. RELATIONSHIP. The parties are independent contractors, and nothing in this Agreement will be construed to create a partnership, joint venture, agency, or other relationship. 10.8. LAW. The Agreement will be governed by the laws of New York, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in a federal or state court in New York City, New York. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. 10.9. COUNTRY SPECIFIC PROVISIONS. For any Customer domiciled outside the United States, Canada,or Mexico, the country-specific provisions following this Section 10 shall replace or supplement the equivalent provisions of the Agreement depending on the following: (a) if Customer is executing its Order Form with ServiceNow Nederland B.V., then “the Netherlands” provisions apply; (b) if Customer is executing its Order Form with ServiceNow UK Ltd., then the “United Kingdom” provisions apply; and (c) if Customer is executing its Order Form with ServiceNow Australia Pty Ltd, then the “Australia” provisions apply; (d) if Customer is executing its Order Form with ServiceNow Japan G.K., then the “Japan” provisions apply; (e) if Customer is executing its Order Form with ServiceNow Pte. Ltd. (Singapore), then the “Singapore” provisions apply; and (f) if Customer is executing its Order Form with ServiceNow Brasil Gerenciamento de Serviços Ltda., then the “Brazil” provisions apply. 10.10. CONSTRUCTION. URLs are understood to also refer to successor URLs, URLs for localized content, and information or resources linked from within the websites at such URLs. 10.11. ENTIRETY; EXECUTION. This Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior or contemporaneous oral or written agreements between the parties with respect to that subject matter. This Agreement may be executed: (1) in multiple counterparts, all of which, taken together, will constitute one and the same instrument; and (2) by electronic means (e.g., PDFs, email, or electronic signature service). Except as otherwise expressly provided, any modification of this Agreement must be in writing and executed by authorized representatives of both parties. THE NETHERLANDS If Customer is executing its Order Form with ServiceNow Nederland B.V., the following language shall replace Section 10.8 (Law) of the General Terms and Conditions: The Agreement will be governed by the laws of Ireland, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement or any other aspect of the parties’ relationship under this Agreement will be heard only in any court of competent jurisdiction in Dublin, Ireland. The parties irrevocably consent to the jurisdiction of, and venue in, such courts and waive any objection that such courts are an inconvenient forum. Notwithstanding the foregoing, either party to this Agreement may, at any time, and without waiving any other rights under this Agreement, seek appropriate legal or equitable relief in any court of competent jurisdiction to protect its Confidential Information, technology and IPR. UNITED KINGDOM If Customer is executing its Order Form with ServiceNow UK Ltd., the following language shall replace Section 10.8 (Law) of the General Term and Conditions: Page 6 of 8 (Version: 12JUN2024) © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.