Notify Provides the capability to initiate notification from Customer’s instance of the subscription service to a supported third-party platform for SMS, voice, and other communications protocols. Customer is required to separately purchase any third-party service required to work with Notify. OpenFrame An interface technology that enables real-time communication channels such as telephone systems to be integrated into the ServiceNow Platform. Consists of UI elements as well as a set of APIs that support exchange of events and data between ServiceNow and the communications system. Reporting Provides the capability to create and share reports and dashboards. Script Debugger Enables debugging of script on non-production instances of the subscription service. Service Catalog Displays a listing of the goods and services that a Customer provides within the enterprise to its employees and contractors. Service Creator Provides capabilities for building Service Catalog items without writing code. Service Level Establishes and monitors status of service contracts and SLAs Management between Customer and its customers or third-party service providers. Service Portal Designer Provides the capability to build portals with a consumer-like experience using both ServiceNow out-of-the-box widgets and templates as well as Customer’s own widgets and styles, while leveraging only HTML and CSS. Skills Management Assigns configured competencies to groups or users. Studio Provides web-based Integrated Development Environment (IDE) for professional and low-code (i.e., IT administration) application developers. Subscription Enables Customers to view and allocate use rights in the subscription Management service across the enterprise. Survey Management Allows for polling and collection of data, including configuration for specific events and/or conditions. Targeted Provides the capability to create and send articles and emails to a Communications specified list of internal and external customers. 23 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.