Time Cards Records time worked on tasks either manually or automatically. Visual Task Boards Transforms the navigation of lists and forms into an interactive graphical experience including a Kanban-style workspace for either individual or team- based management of tasks. Visualizations Displays interactive 2-D and 3-D visual representations for any logical data relationships within an instance. Web Services HTTP-based web services allow Customer to interact with instances of the subscription service. Outbound (consumer) web services allow Customer to access remote endpoints and perform web service requests from instances of the subscription service. Web services include REST and SOAP APIs. Workflow Provides a drag-and-drop interface for automating multi-step processes across the subscription service. Each Workflow consists of a sequence of activities such as generating records, notifying users of pending approvals, or running scripts, and the condition-based transitions between them. Customer is required to purchase Orchestration Core or Integration Hub to orchestrate activities using a Workflow that interacts outside of Customer’s instance of the subscription service. ServiceNow Premium Platform Capabilities ServiceNow Voice Provides the capability to integrate the ServiceNow Platform with a third-party cloud-based call center. (Formerly: Cloud Call Customer is required to separately purchase any third-party cloud- Center) based call center services. Cloud Call Center requires the purchase of a Professional or Enterprise level ServiceNow Subscription product. Dynamic Translation Provides capabilities to enable the translation of text from one language to another. Dynamic Translation requires the purchase of a Professional or Enterprise level ServiceNow Subscription product. /// /// /// Remainder of page intentionally left blank 24 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.