Incident Management Facilitates the process of restoring normal IT operations by providing capabilities to record, classify, distribute, and manage incidents through to resolution. Includes Performance Analytics limited to 15 key performance indicators (KPIs), one dashboard, and 90 days of data captured by Incident Management. Innovation Management Provides the capability to gather and evaluate ideas for implementation. Integration Hub Provides additional capabilities to allow Flow Designer or Workflow to integrate and automate systems outside of a Customer’s instance. Investment Funding Provides the capability to plan investments and budgeting and view historical investment and budgeting data. ITOM Governance Provides capabilities to scan IT resources against various configurations and standards, identify policy violations, and remediate through workflows. ITOM Health Provides the capability to gain visibility and track the availability of Customer’s critical application services. (Formerly: IT Operations Management Health; Event Management and Operational Intelligence) ITOM Optimization Provides the capability to view and automate the provisioning, life cycle and cost management of IT resources supporting application services. (Formerly: IT Operations Management Optimization; Cloud Management) ITOM Visibility Provides visibility into IT resources, configuration characteristics, and their relationship to application services. (Formerly: IT Operations Management Visibility; Discovery and ServiceMapping) Legal Matter Management Provides the capability to manage tasks and activities associated with legal matters in different practice areas. 11 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.