Legal Request Management Provides the capability to classify, prioritize, and provide initial intake response to legal requests in a centralized workspace. Lifecycle Events Provides the capability to configure a collection of pre- defined activities for personal and professional employee life cycle events within the HR product. Major Security Incident Management Allows Customers to automate the creation of collaboration folders and chat communication channels, provides visual dashboards, captures incident activity streams, and visually organizes response tasks in order to improve the major security incident remediation workflow. Manufacturing Process Manager Provides manufacturing customers a guided, low-code tool for developing applications specific to manufacturing processes based on ISA 95 model. It allows customers to store information and automate business processes. Provides an environment for app creation using app templated for pre- built or custom solutions. MetricBase Allows Customer to collect, analyze, and store a time series of data. Metric Intelligence Provides the capability to aggregate raw data from disparate monitoring tools in Customer’s infrastructure to proactively reduce service outages through (Formerly: Operational Intelligence) machine learning and predictive analytics. Mobile Publishing Provides the capabilities to deliver customer-branded versions of ServiceNow mobile applications and secure distribution of mobile applications through the utilization of security SDKs. Network Inventory Advanced Provides advanced capabilities for customers in the telecommunications industry to model and represent their physical and virtual networks and the services provisioned on such networks. It includes the ability to visualize network assets that are used to build and render the network, the ability to design and assign the network, and the APIs to exchange service and resource data. 12 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.