Applications and Data Model; Telecommunications Service Management Applications and Data Model) Telecommunications Service Provides the capabilities for network service assurance Operations Management for Customers in the telecommunications industry. Applications and Data Model (Formerly: Telecommunications Network Performance Management Applications and Data Model) Test Management Provides a user acceptance testing framework to help project teams and business users align on project deliverables and provides visibility into the status of the project testing when used in conjunction with Project Portfolio Management and Agile Development. Project Portfolio Management and Agile Development are separately authorized. Threat Intelligence Provides the capability to support multiple threat intelligence feeds to enhance the context of a security incident by enabling analysts to see potential threats and related systems in an integrated view. Allows Customer to add its own custom feeds and to place confidence scores or weightings on each feed to accelerate the identification of legitimate security issues. Universal Request Provides the capability to enable service requests across different group and task types. Universal Request Pro Provides capabilities for Universal Request to connect and expand functionality with Predictive Intelligence and Virtual Agent. Universal Task Provides a framework for agents to fulfill a service request by using a comprehensive set of predefined tasks. Use Case Accelerators Provides capabilities to configure pre-defined features such as policies, control objectives, scopes, indicators, risks, dashboards and reports. 18 © 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.