Accelerating enterprise automation The Now Platform lets you automate the enterprise at scale. It breaks down barriers between processes and systems, letting you easily create connected digital workflows across the enterprise. Automatically assign work based on agent availability, capacity and skills. Eliminate time-consuming, repetitive manual work by automating and integrating workflows across external business systems, and free employees to focus on high value activities. Do all of this with a single low-code design environment that let you crowdsource innovation across your entire business. Flow Designer Flow Designer lets your developers automate and integrate any business process as a digital workflow. It gives them an intuitive graphical environment that dramatically simplifies workflow creation, along with prebuilt components for a wide range of actions, such as handling emails, submitting service catalog requests, updating records, generating notifications, and sending SMS messages. Flow Designer also lets your developers create their own reusable components. This allows you to build up a library of standard, reliable processes you can incorporate in all your flows, rather than spending unnecessary time recreating the same flow again and again. And rather than making you navigate complex data structures, it lets you drag and drop reusable data pills (collections of data) directly on to your flows, making flow creation even easier. With Flow Designer, you get complete control over who can trigger flows and what data your flows can access, including fine-grained control over who can save, test, and publish flows. Flow Designer also supports domain separation, allowing each of the tenants on your ServiceNow instance to have their own flows that aren’t shared with other tenants, which is ideal for MSPs and large enterprises. Flow Designer unlocks sophisticated use cases with dynamic subflows that trigger actions based on run-time parameters. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 18