Integration Hub and other integration capabilities Integration Hub lets you natively integrate workflows with virtually any third-party system using spokes, which are prepackaged Flow Designer flows. You can easily invoke spokes from your Flow Designer workflows, giving you a single place to orchestrate processes across external systems. Integration Hub comes with 150 out-of-the-box spokes for vendors such as Microsoft, SAP, Oracle, Amazon, Google, Dropbox, Twitter, Adobe, Slack, DocuSign, and others. You can also easily create your own custom integrations and spokes using Flow Designer, including parameterized JSON and XML payloads, REST and SOAP requests, scripts, and incoming data parsing. Many ServiceNow solutions also have spokes, allowing you to easily access their capabilities—for example, raising an incident using the ITSM spoke. In addition to Integration Hub, the Now Platform provides many other integration capabilities, including, but not limited to: › Integration between ServiceNow instances with instance data replication, remote instance spokes, and remove process sync. › REST and SOAP APIs, with more than 50 types of APIs for inbound access from external systems, as well as the ability to create your own custom APIs. › Programmable JavaScript APIs. › Management, Instrumentation, and Discovery (MID) Server for secure connection with external IT infrastructure components, applications, data sources, and services. › Event-driven integrations, including monitoring system connectors, Kafka, and Webhooks. › IoT data ingestion, analysis, and storage. › FTP, HTTP, JDBC, and ODBC for data import and export. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 20