Process Mining Process Mining lets your business work faster and smarter by optimizing processes running on the Now Platform. It gives you complete visibility of your process flows, shows you how they are performing, and helps you to streamline your workflows—so you drive continuous service improvement. Process Minning automatically discovers your processes using advanced process mining techniques on your ServiceNow audit trails—including identifying subprocesses and linked processes (for example, incident and problem management). You can easily compare process flows side-by-side to identify bottlenecks and make improvements, and you can also examine process performance at each step in a flow. It also provides AI-powered root cause analysis to help you identify and remediate process inefficiencies faster. And it’s fully integrated with Performance Analytics, allowing you to quickly investigate poorly performing KPIs associated with specific business process steps. Process Minning can be purchased as part of Enterprise packages – or separately with most Professional packages. Process Mininguncovers hidden inefficiencies using process data from audit trails. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 26