Performance Analytics Performance Analytics on the Now Platform puts the power of data into the hands of your stakeholders and subject matter experts who are responsible for service delivery. With Performance Analytics, your stakeholders can: › Create operational visibility with intuitive dashboards and comprehensive drill-down reports that guide them from high-level key performance indicators (KPIs) to the underlying cause of issues. › Identify service bottlenecks before they occur by monitoring historical and current performance, forecasting future performance, and anticipating trends. › Optimize service coverage by redirecting resources to where they’re needed most. › Increase productivity and customer satisfaction by pinpointing areas where automation and self-service can increase efficiency and accelerate service delivery. › Drive continuous service improvement by uncover areas for service improvement, setting quantified improvement objectives, measuring progress, and understanding what’s working and what isn’t. Performance Analytics comes with predefined KPIs and dashboards for out-of-the-box ServiceNow processes, and it also lets users easily define new KPIs and dashboards. It’s designed for everyone from frontline workers to managers to executives—it doesn’t require deep technical skills, so you don’t need to be a data analyst to use it. And, because it runs natively on the Now Platform, your users get real-time visibility, unlike standalone analytics solutions that rely on periodic data exports. Performance Analytics Spotlight focuses teams on what they should prioritize using business requirements to rank tasks or records. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 25