Introduction With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. You empower your customers, employees, and partners with modern, consumer-grade experiences. You create a platform that accelerates time-to-value, unleashes agility, and unlocks innovation. And because the Now Platform runs on our world-class global cloud infrastructure, you get the reliability, security, and scalability you need to confidently chart your digital future. In this Now Platform Reference Guide, we examine key capabilities of the Now Platform and show you how to: Ensure consistency across your business processes and scale your service delivery capabilities. Create engaging experiences for your employees and customers. Increase workforce productivity to work smarter and reduce costs. Accelerate enterprise automation to deliver faster and more reliably. Leverage embedded intelligence to make better decisions and streamline your processes. Provide trust and security across your entire operational environment. Let’s get started! © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 3