Service portals The Now Platform lets you create great service portal experiences that allow users to get instant information and easily request the services they need. It comes with out-of-the box portals, including Employee Center, a unified multi-departmental employee portal, Customer Service Portal for B2B customers, and Consumer Service Portal for B2C customers. › Employee Center lets employees request services from HR, IT, and other departments and stay updated on company news, new resources, and other relevant information. Build curated experiences for easier self-service by organizing Service Catalog items and knowledge articles around specific topics. Create targeted campaigns that deliver timely, relevant, personalized content based on employee location, role, and job type. And empower your employees with forums where they can participate in internal conversations and search forum content for insights from other users. It’s pre-integrated with Microsoft Teams and also works with ServiceNow mobile apps, so employees can submit requests, act on notifications, and chat with virtual agents using a familiar messaging channel. It’s also highly flexible, providing configurable themes, dynamic topic pages, mega menus, notification email layouts, widgets, and more. Employee Center organizes Service Catalog items and knowledge base content around topics for seamless self-service experiences. › Customer Service Portal provides information and support for your customers. Customers can search for information, request assistance from a customer service agent, and access knowledgebase articles and the user community. The portals also feature configurable branding, home pages, and menus, as well as configurable widgets for portal content. You can customize these portals with Service Portal Designer—although we recommend fully evaluating out-of-the-box capabilities first—and you’re also able to create completely new service portals using this tool. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 9