Increase work planning, scheduling, and dispatching efficiency with automation and optimization Inefficient scheduling and dispatching costs your business time and money. The result: excess travel time, lower utilization, second truck rolls, missed contractual obligations, and a lack of visibility. Dispatchers have to navigate between different tools and systems that lack the flexibility to easily manage different types of resources and ensure customer needs are being met. With ServiceNow, you can increase work planning, scheduling and dispatching efficiency to make work easier and optimize costs. Strategically use automation to improve the dispatcher experience and reduce repetitive tasks so they can focus on exceptions with enhanced usability, and are able to shuffle schedules and pivot as needed throughout the day. Streamline the management of work across various resources by seamlessly handling internal teams, third-party contractors, and crews within a unified workspace. With ServiceNow: Visualize, create, and manage service territories and territory hierarchies using Territory Planning to ensure optimal resource coverage. Provide dispatchers with scheduling choices:drag-and- drop Dynamic Scheduling with intra-day optimization, or 16% full Schedule Optimization. Create and schedule crews dynamically based on work Improvement in order type, factoring in availability of skilled resources, field service required parts, and needed equipment, with Crew efficiency through Management. enhanced Group similar work orders automatically with AI tools scheduling and powered by Predictive Intelligence. route management, improved Identify resource coaching and team improvement knowledge opportunities with Workforce Optimization. sharing, and 2 automation. 2 5 Source: Forrester, The TEI of ServiceNow FSM