Stage 14Understand the management capabilities for success KEY INSIGHT • Ensure your implementation roadmap includes developing management capabilities that helps you get the most from your Now Platform implementation. Start by identifying them first. The success of your ServiceNow implementation depends on more than just technology deployment. You must align people, process, and technology, from the start, to maximize the value you get from your ServiceNow investment. Before starting the Now Platform implementation, get an overview of the underlying management capabilities that ServiceNow recommends its customers to build and continuously mature throughout their ServiceNow lifecycle. See Figure 1 for underlying management capabilities. Figure 1: ServiceNow implementation management capabilities 3 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.