• Make sure you have a foundational configuration management database (CMDB), as well as processes for CMDB development and maintenance. • Identify and capture quick win opportunities to drive early adoption momentum. • Don’t wait to build effective governance, training, and organizational change management. • Revisit the service strategy frequently and avoid repeating patterns that limit future opportunity. The payoff of getting this right With the right implementation plan, you’ll ensure that your implementation activities deliver on your business case objectives, maximize value realized from overall ServiceNow implementation, and avoid pitfalls or unnecessary detours that don’t contribute to your success. Playbook overview Follow these stages for recommended approaches on key decisions and how-to guidance: Stage 1 3 Understand the management capabilities for success Stage 2 3 Connect vision and strategy to implementation Stage 3 3 Set Process, Data, and Technology foundations 2 © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.